A: Timber Knives is a store that sells knives, axes, and kitchen cutlery. Whether you’re visiting us in-person or online, we’re excited that you’re here perusing our hand-picked selection of blades for every use – from everyday carry (EDC) pocket knives to outdoor, camping, culinary, and survival knives – to axes for splitting, felling, or throwing. At Timber Knives, we pride ourselves on knowing the specifics on every product we sell. Because we live and work in the heart of the Wasatch Mountains, we’re out in the great outdoors year round, putting the products we sell to the test. 

A: We carry top-quality knives from respected makers like Benchmade, Microtech, Böker, Kershaw, ESEE, Spyderco, LionSteel, Zero Tolerance, Civivi, WE Knives, Kizer and Buck, plus Miyabi kitchen knives and handmade fixed blades from Utah maker Drifter Blades. We have knives for every need, including everyday carry (EDC), camping, hunting, fishing, tactical, survival and kitchen. See every brand we carry.

A: Yes! We also sell several types of axes (brands like Gränsfors Bruk for splitting and felling, and Cold Steel for throwing) as well as knife accessories such as sharpening stones and kits to help keep your purchase sharp and ready to use.

A: Each of our knives are covered by the individual manufacturer. For a complete list of manufacturer warranties, click here.

A: You can return or exchange an item within 30 days of receiving it. It must be unused, undamaged, and in the original box with all papers. There is no restocking fee. Please contact us before sending anything back so we can help. Full details are in our refund policy.

A: Yes! You can buy a Timber Knives gift card online in several amounts, give us a call, or pick one up in the shop.

A: Now and then we send coupons and promo codes to our email list, usually good for a limited time. Sign up at the bottom of any page on our site. The only codes we honor are the ones we send by email or post on our website, Facebook or Instagram.

A: Yes, based on the size of the order. Give us a call or send us an email to discuss. We’d love to hear from you!

A: You can check your order history by logging into your account here.

A: Once an order is shipped an email is automatically sent to the email address provided on your order. Orders can be tracked by clicking the appropriate link in the shipment email. If we don't have an email address on file or if you did not receive an email shipment notification please check your order history for shipment information. 

If you are not receiving email notifications from Timber Knives, please check your spam or junk folder. If the problem persists, please supply an alternate email address using a different email provider.

Our email notifications are supported by all major email clients, including:

-Apple Mail 8,9

-Outlook 2007 and later

-Thunderbird

-iOS Mail for iPad and iPhone

-Gmail on Android

-AOL Mail

-Gmail (web app)

-Office 365

-Yahoo! Mail

-Outlook.com

A: Most in-stock orders ship within 2–3 business days, and you’ll get a tracking email as soon as yours ships. Orders of $100 or more ship free in the US. You can also choose free pickup at our Heber City shop, usually ready within 24 hours. See our Shipping page for details.

A: You can change or cancel your order any time before it ships. Call us at 435-315-4040 or email info@timberknives.com as soon as you can. Once an order has shipped, you can return it for a refund or exchange under our return policy.

A: Please call us with your order information so that we can help discover the issue.

A:  If an item in your order is broken, please contact us within 72 hours of receiving the item. Please have your order number available, if possible.

A: I received the wrong item (If you have received the wrong item, please contact us within 72 hours of receiving the item. Please have your order number available if possible.)

A: Once you add a product to your cart and proceed to checkout, you can create an account. At checkout, if you already have an account, you can Log in to your existing account.

A: You don’t need a password. Our accounts use a one-time code instead. Click the account icon at the top of any page, enter your email, and we’ll email you a 6-digit code to sign in.

A: Click here to log in to your existing account

A: Online and in-store we accept all major forms of payment, including Visa, MasterCard, American Express and Discover. In-store, we also accept cash payments.

A: In most cases, your card will be charged when you click the “Pay Now” button on the checkout page.

A: At this time, Timber Knives will only sharpen knives brought in locally to our store in Heber City, Utah

A: In addition to honing your knives after every 2-4 uses at home, experts recommend having kitchen knives professionally sharpened at least once or twice a year. This prevents blades from becoming too dull, which can be more dangerous than working with a razor-sharp knife!

A: Local only-within 24 hours, Tuesday-Saturday.

A: While many blade manufacturers may offer free sharpening, it can take weeks to mail your knives to them and receive them back. Timber Knives can sharpen your knives within 24 hours and have them ready for your pickup at our store.

A: Timber Knives can engrave any steel surface on a knife, axe, tomahawk, multi-tool, or Olight.

A:  Yes.

A: Yes, that would be helpful. For the complete information on engraving, please visit our Laser Engraving page, here.